In the management philosophy of continuous improvement all problems with quality represent opportunities for improvement. Historically, these philosophies were applied to manufacturing operations or plant facilities that produced tangible goods and services. However, over 60% of quality problems occur in the “front office” (sales, billing, contracts etc) when viewed on an “Order to Invoice” timeline. These problems occur throughout an organization through its people, machines, materials, methods or the environment to name but a few. Root Cause Analysis identifies these “vital few” quality variations and corrects them without fundamentally changing the process itself. To set up time to discuss how our Root Cause Analysis process can improve your operations click Find Out More.